Terms & Conditions

Introduction

This website www.homeandsleepsolutions.co.za, related mobile-sites and software applications (hereinafter referred to as the ‘Website’) is owned and operated by Home & Sleep Solutions (Pty) Ltd (hereinafter referred to as ‘us’, ‘we’, ‘our’’, ‘the Supplier’ and/or an online retailer of Home Furniture, Beds and Mattresses, Sleeper Couches and Sofas, Office Furniture, Kitchen and Wall Bed installations.

The disclaimers, policies and terms and conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale and/or delivery of goods or services from Home & Sleep Solutions as well as the use of this website by any customer or person (hereinafter referred to as ‘you’, ‘your’, ‘user’, ‘customer’).

Any personal information or data collected when using this website whether, by communication, purchase invoicing or customer enquiry as well as online transactions (governed by these terms & conditions) shall be utilised for customer service, internal market research or direct marketing. This information shall not be shared with third parties except as far as it relates to customer service and delivery. For more information on the use of personal data, please refer to our ‘Privacy User Data Policy’ available on our website.

The Terms apply to all users, customers, visitors of the Home & Sleep Solutions website.If you access and use this website, you accept and agree to be bound by and comply with the Terms and conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website.

Waiver

Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Severability

If any of the provisions of our terms or condition are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Variation

Home & Sleep Solutions may, at its sole discretion, change or amend any of these terms, conditions or policies without notification and it is the user’s responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected.Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made you should not proceed to transact with us either online or on through this website.

Errors, Omissions and Product Descriptions

While all reasonable effort is made to provide accurate information about products (including pricing, availability, features, and descriptions), we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice, including after an order has been submitted in which case, where the correction is significant, we will take all reasonable effort to inform affected customers.

Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format. Product descriptions on this website are by no means exhaustive technical specifications. Some descriptive terms may be used in a broad sense or for specific purposes only.

Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones are especially difficult to accurately describe and/or depict. Colour descriptions pertain to colour only, and does not describe the actual materials (e.g., wooden items described as ‘mahogany’ in colour does not infer the wood type is mahogany).

Materials: Where a product description describes a product to be manufactured from a specific material such as ‘solid wood’ or ‘aluminium,’ this only refers to the most notable aspect of the product and does not necessarily imply that every part of the product is manufactured from this material. For example, items described to be manufactured from ‘solid wood’ may feature some other materials, e.g., knobs of steel, interior panels, or drawer bottoms from plywood or MDF. Descriptions such as ‘synthetic leather’ or ‘leatherette’ could, for example, refer to various materials including PU or PVC. Where broad terms are used, such as, but not limited to ‘wood,’ this may cover various forms of wood, including solid woods, veneers, MDF, etc. The same shall apply to other materials.

Pricing & Stock

All prices advertised on our website includes VAT of 15%.

Prices published on the website applies to in-stock products only. In the event where a specific product may be sold out, and a customer places an order or enquiry before a price, specification or promotion could be updated, we will first inform the customer of any changes before processing the order. Should this not be accepted by the customer we reserve the right to cancel the order or any part thereof.While most items listed on this website are in-stock, there may be occasions where items are temporarily out of stock, or where a waiting period applies due to a product having to be custom made.

Delivery and Inspection of Goods

Prices advertised on this website shall exclude delivery charges unless otherwise specified.

No orders shall be dispatched until payment has cleared in our company bank account.

Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 5-7 days for smaller non-furniture orders (e.g., pillows, bedding etc) and 7-14 days for furniture orders. Deliveries to remote or far outlying areas not regularly serviced by our contracted services providers may take longer than our standard delivery timeframe. Longer delivery periods may also apply to orders placed during or leading up to Black Friday and Festive season trading (15 November to 31 December). Delivery timelines for this period shall be published on the website and/or communicated during such periods. Home & Sleep Solutions shall not accept any liability for any claims resulting from any losses or damages as a result of a delayed delivery of any order or part of an order.

Deliveries shall be done on weekdays during the courier/transporter’s standard daytime service hours. After hour deliveries shall be subject to surcharges. In the event where goods have been shipped out via third party delivery service provider, and a reasonable number of delivery arrangements and/or attempts are proven to be unsuccessful due to customer not responding, unreachable or not cooperating, goods will be returned to our warehouse and customer may be held liable for the return transport costs incurred.

We offer delivery services in most cities and towns in South Africa.In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Deliveries to outlying areas such as farms or small towns may also be subject to additional charges. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options. Should an agreement not be reached between ourselves and the customer, we reserve the right to cancel the order and refund the customer in full.

It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the delivery note, waybill when signing for the goods.

Due to size and nature, some products may be supplied and delivered in a knocked down/flat pack format and require self-assembly. Under the product specifications section for each item listed on the website the assembly requirements of each product are listed and classified as either being delivered assembled, or alternatively requiring partial or full assembly.

Customers should ensure that the correct number of cartons as indicated on the delivery note, waybill is received before signing. The number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or his representative before signing receipt of the goods. Customers should never sign as having received more packages as what was delivered as this could jeopardise any claim the customer may have related to short delivery of goods ordered.

Delivery is only guaranteed to be delivered to the delivery address supplied by the customer. Verification of the identity of the person receiving goods may not always be done by the transporter. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorised by the customer to receive delivery on their behalf and shall also be responsible to perform the duties of checking for damages.Any discrepancies, damages or shortages on any delivery, including erroneous delivery, must be reported to us within 48 hours from time of delivery.

Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of his employees agree to any of these or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Home & Sleep Solutions does not take any responsibility for any damages, losses or other claim resulting from these additional services.

Return Policy

All authorised returns under the provision within 7-days of the item (s) being delivered, provided the item is unused and in its original packaging. This return shall be calculated from the date of delivery of goods.

Original delivery charges paid by the customer shall not be refunded. Orders collected by the customer must be returned by the customer at own cost to Home & Sleep Solutions nearest warehouse.

Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging.

In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as Home & Sleep Solutions will keep the customer liable for any damages to the product when received.Items returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.

Items returned for refund shall be inspected thoroughly for damages or other discrepancies. Home & Sleep Solutions reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for missing components or items returned not in good condition.

Refunds may take up to 14-21 working days from date of receipt of returned goods, subject to the return meeting the criteria for refund. Where Home & Sleep Solutions has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refunds be processed for payment.

Where payments were made by credit card, refunds will be made through a payment reversal into the credit card. In the case of cash refunds by means of EFT transfer, customers are required to provide Home & Sleep Solutions with proof of banking details as well as the account holder’s proof of ID (or in the case of a company, a company registration number confirming the banking details provided.). No refunds will be paid to third parties.

Warranty

Warranty periods may differ from product to product, with some items such as mattresses or selected sofas having longer warranties. Unless a product description specifies a warranty longer than 6 (six) months, the default warranty period of 6 (six) months shall apply to all products.

Warranties shall cover manufacturing defects arising from material defects or poor workmanship only. Where appropriate warranties shall be subject to the specific terms of the relevant manufacturer.

This warranty only covers products within the borders of South Africa. Any product taken outside of South Africa must be returned to South Africa at customer’s cost in the event of any warranty claims.

Product warranties extends to the original purchaser only and not transferrable with the sale or donation of the product to a third party.

Home & Sleep Solutions liability in terms of the warranty shall only extend to the defective product and shall not cover any consequential damages. Warranties extend to the purchased product only and shall not extend to product liability and shall not extend to consequential damages or costs involved in obtaining such a refund.

Warranties shall only be valid where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear. Unless otherwise stated, no product shall be covered against any corrosion or damages caused by natural elements (i.e., rust, wind etc.). Warranty claims or returns of products shall not be processed where products are in an unhygienic state. Natural variation occurring in wood or other materials are not considered defects, neither does the manufacturer guarantee the colourfastness of any material.

Natural products including but not limited to products such as leathers, feathers, wood and animal hides may have natural defects and subject to natural changes (e.g., full grain leathers will have inconsistent grains, cowhides may have hair loss etc.,). Warranties explicitly excludes any natural changes or natural decline to such products.

While some products may be suitable for commercial purposes, all products listed on this website is intended, priced and marketed for domestic use only. Unless otherwise stated in the product specifications or any product literature all furniture has a maximum recommended user weight of 120kg. Although higher weights may be supported, heavier user weights will accelerate wear and tear on the products and may cause damages to the product that will be excluded from any warranty claim and may even result in the warranty becoming null and void. In the event where items are used in commercial environments (unless agreed to otherwise in writing), the warranty shall be limited to a period of 6 (six) months from date of purchase.

We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value. Any approved exchange, credit or refund of a particular product shall apply to that product only and not any other products purchased from us at the same or at another time, regardless of whether the other items were purchased to match or compliment this product. Where an item was replaced or repaired under warranty, the balance of the original warranty period shall remain in place and the repaired or replaced product does not come with a new warranty.

Transport charges applicable for warranty repairs or exchanges submitted within 3 (three) months from date of purchase shall be borne by Home & Sleep Solutions who shall appoint a transporter of its choice to effect collection and delivery charges. Customers shall not be compensated for transport arranged by themselves and not authorised by Home & Sleep Solutions. Transport shall only be covered within the borders of South Africa.

Where a customer has relocated to a different address to that of the original delivery address and such new address located in an outlying area including farms, villages or small towns or any area resulting in significantly higher transport costs, such additional costs shall be for the account of the customer.

Unless otherwise specified, products that were given as free gifts as part of a promotion (i.e., free pillows received with a mattress promotion), received in a competition or giveaway or where the product was bought as a demo item shall be covered by a 3 (three) month limited warranty against any manufacturing defect unrelated to the condition it was sold in.

Warranties shall only extend to the repair or replacement of the purchased product and, under no circumstances shall this warranty extend to liability for any consequential or indirect losses or damages of any nature whatsoever.

Competitions and Giveaways

Results for competitions and lucky draws shall be announced on Home & Sleep Solutions official Facebook page on the date published on the competition literature. In the event where, due to technical or other difficulties, we were unable to announce the winner on the published announcement date, Home & Sleep Solutions reserves the right to announce the results within a period of up to 7 (seven) days thereafter.

Unless otherwise specified, winners shall not be contacted directly and as part of the conditions of entry, this is understood and agreed to by the entrant. The winners of all Home & Sleep Solutions competitions and draws, unless otherwise stated, shall be published on Home & Sleep Solutions official Facebook page and entrants should check this page for the results and claim its prize by following the instructions on the announcement.

Prizes not claimed by winners within 30 (thirty) days of the results announcement, shall be forfeited without exception.Entering a competition does not guarantee the entrant any prizes. Winners are randomly chosen and announced. Winners are final and entrants do not have the right to appeal the results. By entering into any of our competitions, the entrant agrees to these terms.

Sales and Promotions (Including Black Friday)

All sales and promotions are valid while stocks last and subject to availability of allocated stock.Sales and promotions shall only be valid for the period as advertised.

No laybuy payment plans on sale items will be accepted. Payments must be made immediately via Credit Card or EFT to secure the stock.

Processing an order on the website does not automatically reserve stock. Stock can only be reserved when payment has been received.

Unless otherwise stated, all prices exclude delivery fees. Delivery fees will be added as per normal upon checkout.

Delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase.

Credit – Account Purchases

All accounts and credit finance are offered by Mobicred Finance, a third-party financial services provider.

By purchasing on credit, the customer understands that they enter into an agreement with a third party, agreeing to its terms and conditions.

Mobicred Finance grants credit at its own discretion and acceptance or decline of applications are not in the domain of Home & Sleep Solutions.

In the event where a refund is passed for any item purchased on credit, finance fees and interest accrued during the period of finance will be unconditionally due to Mobicredit Finance and will not be refunded.

On sale items may be excluded from account purchases.

Lay Buys

Home & Sleep Solutions accepts three, four and six-month laybuys as payment plans for orders placed through this website. Laybuys will not be accepted for any of the following promotions and sales: Black Friday promotions, quality sale now on, mega or clearance sales or any other promotion or sale, where H&S explicitly excludes laybuys.

In the event where an order was incorrectly accepted on a laybuy payment plan at website check-out, the company reserves the right to cancel such an order in accordance to its terms and conditions of sale.Where laybuys are not paid in full within the agreed laybuy period (being either three, four or six months), and where the Client does not choose to cancel the laybuy, Home & Sleep Solutions reserves the right to levy storage charges for each month stock is held in storage for the customer. Home & Sleep Solutions reserves the right to sell laybuy stock and/or cancel a laybuy order where the customer has failed to upkeep laybuy instalments.For more information refer to our lay-by terms and conditions.

Images

All graphical images including product photos, logos, banners, sound or video clips, trademarks and trade names, lay-outs, icons or copy text displayed or incorporated in this website is the property of Home & Sleep Solutions (Pty) Ltd or the brands, associates, suppliers, or service providers it represents and is protected by law. Any unauthorised use, reproduction or distribution thereof is strictly prohibited and may only be done with the express written consent of Home & Sleep Solutions.

Governing Law

Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa in the city of Cape Town.

Country of domicile

This website is governed by the laws of South Africa and Home & Sleep Solutions chooses its domicilium citandi et executandi for all purposes under this agreement whether in respect of court process, notice, or other documents or communication of whatsoever nature, Lynwood Road, Tara, Durbanville, Cape Town, 7560. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa in the city of Cape Town and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

Company Information & Contact Details

This website is owned and operated by Home & Sleep Solutions (Pty) Ltd.

Contact details: +27 65 242 1068. Email: info@homeandsleepsoltions.co.za

This website is owned by Home & Sleep Solutions. Throughout the site, the terms “we”, “us” and “our” refer to Home & Sleep Solutions. Home & Sleep Solutions offers this website, including all information and Offerings / Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions and policies stated here. This document governs your relationship with Home & Sleep Solutions.

GENERAL
- By visiting our website (“site”) and/ or purchasing something from us, you engage in our “Offering” and agree to be bound by these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. The terms “user” and “you” are used interchangeably and refer to all individuals and/or entities accessing this website for any reason.
- Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Offerings. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
- Any new features or pages which are added to the website shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Offerings without any notice. We will not be liable if for any reason this website is unavailable at any time for any period. From time to time we may restrict access to some parts or all parts of this website.
- We reserve the right to refuse Offering to anyone for any reason at any time.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

APPLICABLE LAW

The Terms & Conditions pertaining to any Offerings appearing on this website or pages shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Application for any of the Offerings on this site or pages will constitute the users consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the Terms and Conditions pertaining to this site or such Offerings.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
- Copyright 2021 – 2022 Home & Sleep Solutions
- All rights not expressly granted are reserved.
- To obtain permissions for the commercial use of any content on this website contact Home & Sleep Solutions at chad@homeandsleepsolutions.co.za
- All the content, trademarks and data on this website, including but not limited to, logos, trademarks, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Home & Sleep Solutions and as such are protected from infringement by local and international legislation and treaties.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the Offering is provided, without express written permission by us.
USER TERMS AND PROHIBITIONS
- By agreeing to these Terms & Conditions, you represent that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
- You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Offering; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Home & Sleep Solutions will report any such breach to the relevant law enforcement authorities and disclose your identity to them. A breach or violation of any of the Terms and Conditions will result in an immediate termination of your Offerings.
- You agree that you are solely responsible for actions and communications undertaken or transmitted under your accounts, and that you will comply with all applicable local, national and international laws and regulations.
- You agree that use of this website, including all content, data or software distributed by, downloaded or access from or through this website is at your sole risk. You agree that we will not be liable for any loss or damage caused by a distributed attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
- You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Offering, violate any laws (including but not limited to copyright laws).
- In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website or of any related website, other websites, or the Internet; to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of our website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain information which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

OFFERINGS AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Offering (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Offering.
Certain products or Offerings may be available exclusively online through the website. These products or Offerings may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Offerings to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Offerings that we offer.All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Offering made on this site is void where prohibited.

Our products are not sold or delivered to addresses outside the borders of South Africa.

We do not warrant that the quality of any products, Offerings, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Offering will be corrected.

DELIVERY

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 3-7 working days and then handed over to a courier company for delivery.

Home & Sleep Solutions does our best to secure delivery within 3-7 days of the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Delivery is free for orders in excess of R500 and a courier fee applies to orders below R500. Please also note that no PO Box addresses will be accepted as an delivery address. All goods must be signed for on delivery by an individual at least the age of majority. Please ensure that someone will be present to accept the delivery of your order at the residential or business address provided.

Home & Sleep Solutions will supply all goods to the delivery company in good order and will ensure that goods arrive at the user’s chosen delivery address in the same good order.
If no one is that the address when the delivery is attempted the goods will be retained by the courier, in which case notification of the attempted delivery will be given. The courier service will subsequently arrange a suitable date and time for delivery.

RETURNS AND CANCELLATIONS

Cancellations

You have the right to cancel your order up to 24 hours after the original purchase by emailing chad@homeandsleepsolutions.co.za. Cancelled orders will be refunded after deduction of a 10% charge for administration costs.
If goods have already been dispatched at the date of receipt of your cancellation of the order, you must return the goods to us and we will refund you with the price of the goods (less administration and delivery charges) within 30 days, beginning on the day on which notice of cancellation was given.
If you do not return the goods or fail to make them available for collection within 30 days of your order, you will be deemed to have accepted the goods and will be charged for your order.
Home & Sleep Solutions reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Home & Sleep Solutions’ standards. Should Home & Sleep Solutions exercise this right, the User will receive a full refund with no deductions.

Returns

Our returns policy lasts 7 days. If 7 days elapsed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chad@homeandsleepsolutions.co.za within 3 working days of receipt of your order.
Cancelled and/or returned orders are subject to delivery charges. These charges must be paid by you, unless the products are defective or damaged, in which case, we will not expect you to pay the shipment charges.
You will be responsible for paying for your own shipping costs for returning / cancelling your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, for defective or damaged products, we will not expect you to pay the shipping costs.

BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same member account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Certain content, products and Offerings available via our website may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Offerings of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Offerings, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We may provide you with access to third-party tools over which we neither monitor nor do we have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, drawings or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us and such submissions shall become the sole property of Home & Sleep Solutions. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our website or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Offering that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Offering or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Offering or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Offering or on any related website, should be taken to indicate that all information in the Offering or on any related website has been modified or updated.

DISCLAIMER OF WARRANTIES; DISCLAIMER OF LIABILITY

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the website and/or products will be accurate or reliable.
You agree that from time to time we may remove this website for indefinite periods of time or cancel the Offering at any time, without notice to you.
You expressly agree that your use of, or inability to use, the website is at your sole risk.The website and all products and services delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including but not limited to all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Home & Sleep Solutions has taken reasonable steps as far as is possible, to ensure the accuracy and completeness of the content shown on this site, to ensure that the user doesn’t suffer any loss or damages as a result of the use of this site.
In no case shall Home & Sleep Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, content providers, advertisers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, equity, restitution, by statute, at common law or otherwise, arising from your use of any of the website or any products procured using the website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content or product posted, transmitted, or otherwise made available via the website, even if advised of their possibility.
You agree to indemnify, defend and hold harmless Home & Sleep Solutions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, consultants, interns and employees, harmless from any and all third party claims, liability, damages and/or costs (including legal fees) arising from your use of this website or your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Offerings, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Offerings (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Offering constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Offering following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms & Conditions should be sent to us at chad@homeandsleepsolutions.co.za

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