Shipping Policy

How much is the delivery fee?

To ensure the most value delivery fee, each product has a specific delivery fee which can be viewed in your Shopping Cart before checkout.

• R550 (estimate) per order is the maximum cap for all deliveries to main centres (Gauteng, Pretoria, Durban, Cape Town, Port Elizabeth, East London, Garden Route and Oudtshoorn)
• R750 (estimate) maximum total delivery for orders to areas outside of these main centres – excluding surcharge
• R200-R300 surcharge is automatically added to all deliveries outside of these main centres. T&C’s may apply

Delivery fees are calculated during the checkout process based on the area and therefore the distance of the delivery address from the distribution center.

For the purpose of calculating delivery fees, Home & Sleep Solutions product line is split into two categories:

• Category 1: Large, bulky items that require assistance: Home Furniture, Beds, Mattresses, Sleeper Couches and Sofas, and other larger furniture items

• Category 2: Small items: Bedding, Pillows and Mattress Protectors

If products from both Category 1 and Category 2 are ordered, the Category 1 fee will apply for the entire order.

Category 1 purchases (Large, bulky items)

• The base (estimate) delivery fee is R550 to major metropolitan cities in the Western Cape and Gauteng provinces.
• The base (estimate) delivery fee is R750 to outlying areas in the Eastern Cape, Free State, Gauteng, Kwazulu Natal, Limpopo, Mpumalanga, Northern Cape and North-West with a surcharge added of R200-R300 per order.

Category 2 purchases (Smalls)

All Category 2 orders have a base (estimate) delivery fee of R250 across the country.

Home & Sleep Solutions reserves the right to review the automatically calculated delivery fee if the order falls outside of our normal order parameters. If applicable, the Home & Sleep Solutions management team will contact you to negotiate an appropriate delivery fee.

We offer delivery services in most cities and towns in South Africa. Depending on the stock item you’ve selected, delivery will commence from the distribution centre closest to you. Home & Sleep Solutions will assist you in arranging for the delivery of your purchase. It is important to remain available as a point of contact during this period to ensure the successful delivery of your purchase order. For more information, simply contact us and we’ll gladly assist with any questions you may have.

Most of our stock is ordered directly from the supplier. Therefore, we will have to check the stock availability and lead time for you before placing your order if you require a product urgently. For more information contact or whatsapp Chad +27 65 242 1068.

Yes, we offer the assembly of your purchase subject to an assembly fee. Please note due to insurance terms and conditions. Our contract delivery team may not move additional furniture or bedroom accessories within your home, nor can we assemble items previously purchased elsewhere. Should you opt to assemble your purchase, you will then assume responsibility for any damage which may result from the incorrect assembly construction.

Please inform us ahead of time so we can reschedule your delivery. Alternatively, if someone else can receive the delivery on behalf of you. Please inform us in writing so we can ensure we are delivering the goods to the correct person. The person receiving and signing for the delivery must be 18 years of age. In the event where goods have been shipped out via third party delivery service provider, and a reasonable number of delivery arrangements and or attempts are proven to be unsuccessful due to customer not responding, unreachable or not cooperating, goods will be returned to our warehouse and customer may be held liable for the return transport costs incurred.

Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 5-7 working days for smaller non-furniture orders (e.g., pillows, bedding etc) and 7-14 working days for furniture orders. Deliveries to remote or far outlying areas not regularly serviced by our contracted services providers may take longer than our standard delivery timeframe.

Longer delivery periods may also apply to orders placed during or leading up to Black Friday and Festive season trading (15 November to 31 December). Delivery timelines for this period shall be published on the website. Home & Sleep Solutions shall not accept any liability for any claims resulting from any losses or damages as a result of a delayed delivery of any order or part of an order.

Once your order is processed, one of our consultants will send you an email with your sales order invoice, delivery ETA and any other relevant information. You can email the consultant at any time should you have any further queries. Home & Sleep Solutions will assist you in arranging for the delivery of your new purchase.

Deliveries shall be done on weekdays during the courier, transporter’s standard day time service hours. After hour deliveries shall be subject to surcharges. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk.

Deliveries to outlying areas such as farms or small towns may also be subject to additional charges. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options. 

It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the delivery note, waybill when signing for the goods.